Geeky Details

October 26, 2018 - Reading time: 4 minutes

In case you are interested, here are the 'Geeky Details':

• You have ISP providing you with internet service
• hard-wire ethernet connection from Gateway/Router/WifiBox from your ISP to the VOIP ATA
• phone-wire connection from VOIP ATA to your analog home telephone.
• optionally: you can 'light up' your home 'phone wiring' by plugging the ATA into one existing wall phone socket; and connecting your home phone(s) around the house to other wall sockets.  This assumes your 'home phone loop wiring' worked previously and is of decent enough quality to connect your phone.  If your 'home loop wiring' was too crackley and non-functional previously / then the VOIP ATA will not magically make this work.  Instead, you might use a 'cordless phone' and connect the 'base station' to your VOIP ATA - in order to have a 'landline phone' you can use 'anywhere in your house'.

 

Service Type:
SIP Dynamic Registration

Supported Codecs: (FYI)
G.711u (μ-law / pcmu) (native)
G.729a (native)
gsm (transcoded)

VoIP Server Locations:

Canada:
Montréal, QC
Toronto, ON
Vancouver, BC

Not-Canada:

Atlanta, GA	Denver, CO	New York, NY	Tampa, FL	Melbourne, AU
Chicago, IL	Houston, TX	San Jose, CA	Washington, DC	London, UK
Dallas, TX	Los Angeles, CA	Seattle, WA	Amsterdam, NL	Paris, FR

Typically we assign your account to one designated VOIP server at the time of 'account setup' which corresponds to the 'nearest geographic location or lowest ping latency distance from your home ISP network to the VOIP server'.

 

ISP Network Requirements - Detail:

Generally speaking, you need a consistently reliable ISP service at a location where you will use your BetterValuePhone.  This specifically can mean, reasonably low latency / and at least moderate available bandwidth. VOIP phone service does not require 'super high bandwidth / high speed internet' - a modest DSL connection is just fine.  Certainly, typical 'modern' cable-modem or 'fibre to the home' ISP service will typically (vastly) exceed latency and bandwidth requirements.  Satellite based, 'cell phone modem' or 'wireless point to point radio' ISP services may have latency which result in sub-optimal voip call quality.  As part of our on-boarding process will will confirm with you - a few details about your current ISP / and request a 'screenshot' of a 'speed test' to get a baseline idea what your ISP bandwidth and latency are like at your 'primary desired service location'.  We will discourage you from signing up for service if it looks like your ISP service will not allow you a 'good' VOIP call quality experience. But the decision to sign up for service (or not) is yours, regardless.

Outbound calling 'Termination Rates':
Most of Canada: 5c/min
Yukon, NWT & Nunavut: 35c/min
310 service: 5c/min

'International' outbound rate examples:
London, United Kingdom: 5c/min
New Zealand not-mobile: 5c/min
United States Continental: 5c/min

Inbound calls: 5c/min